ARENA SIMULATION - MAINTENANCE WORKFORCE LOGISTICS
In the service sector many organisations operate regional fleets of mobile personnel to provide 24/7 support for vital services. Optimal planning of these limited resources can result in significant savings both in manpower and resources. In common with other projects that Arena has been utilised for, this is a geographical network problem involving the modelling of multiple vehicles carrying engineers with differing skills to provide support for disparate installations at remote locations.
Managing this number of combinations manually taking into account the variable service times and skill requirements is unwieldy and often unmanageable. Arena simulation can be utilised enabling exploration of many different scenarios through varying the availa-
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-bility of resources whilst all the time monitoring the key performance factors. Taking this a step forward, by using the optimisation option the model can be set to automatically vary specific resources within a set range and maximise or minimise key system measurements such as response time.
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