Privacy policy

Last updated: 01/04/2025

Link2 Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, software, and services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Link2 Limited is a company registered in England and Wales.

Registered Office: 2 Wortley Road, Deepcar, Sheffield, South Yorkshire, S36 2UZ

Company Number: 07992558

We are the “data controller” responsible for your personal information under UK GDPR.

2. Information We Collect

We may collect and process the following information about you:

  • Personal identification details: Name, email address, phone number, job title, company name.

  • Account information: Login credentials, subscription details, support history.

  • Technical data: IP address, browser type, device identifiers, operating system, usage logs.

  • Cookies and tracking data: To improve website performance, analyse behaviour, and personalise content.

  • Payment and billing information: Where applicable, when purchasing products or services.

  • Communications: Records of correspondence when you contact us.

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide and manage our software and services.

  • To communicate with you regarding enquiries, support, or contractual obligations.

  • To process payments and invoices.

  • To personalise and improve your experience on our website.

  • To comply with legal and regulatory obligations.

  • For marketing, where you have given consent or where we are legally permitted.

4. Legal Basis for Processing

We process your data on the following legal grounds:

  • Contractual necessity: To provide services you request.

  • Consent: For marketing communications and optional services.

  • Legitimate interests: To improve our website, monitor usage, and prevent fraud.

  • Legal obligation: To meet regulatory or tax requirements.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers (such as hosting, analytics, and payment processors).

  • Business partners and suppliers necessary for providing services.

  • Professional advisers, regulators, and legal authorities if required by law.

  • Third-party software platforms we integrate with (subject to their terms and policies).

6. International Data Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions under UK GDPR.

7. Data Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us using the details below.

9. Security of Your Information

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

  • Some cookies are essential for website functionality.

  • Others are used for analytics, performance tracking, and marketing.

    You can manage or disable cookies in your browser settings. See our [Cookie Policy] for details.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content, privacy policies, or practices of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

13. Contact Us

For questions, requests, or complaints about this Privacy Policy or how we handle your personal data, please contact:

Link2 Limited

Email: sales@link-2.biz

Phone: 0114 218 0470

Address: 2 Wortley Road, Deepcar, Sheffield, S36 2UZ

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.